Facebook’s been on the news quite
a lot lately. From the IPO’s letdown all the way to the acclaimed release of
Home, Zuckerberg’s company has given a lot to talk about. There are a myriad of
articles detailing different aspects about Facebook or its history. My plan
here is to make an analysis of the company from different points of view and
summarizing the important facts in a single place.
The Company
What’s Facebook’s deal? Yes, you
know what Facebook is and how it creates revenue. It’s actually quite simple. You
have a site full of active users that pour data freely into it in exchange of
having a neat place to arrange what they want to share about their lives. Out
there you have a lot of companies fighting to get more customers, but it is
actually harder to pinpoint what people are more interested in your products
and/or services than it seems. Therefore, Facebook connects the data it has
gathered from its users with the companies that seek more eyeballs.
See, the problem is that a
company can’t really be certain about how effective their advertisement
strategy is. Take Nielsen, for example. According to their website, they “…study
consumers in more than 100 countries to give you the most complete view of
trends and habits worldwide.” Basically, they rate television, making ad placement more logical. Their
ratings have been quite powerful in the TV industry, prompting cancellations of
shows that didn’t reach a certain number in their rating. Lately, though, the
traditional way to judge TV ratings has been questioned. 30 Rock won a lot of awards,
Community was revived by the clamor of its fanbase, and Veronica Mars raised U$D 2 Million on Kickstarter after only 12 hs (a record) for a movie project- all of them despite low
Nielsen ratings. You can read more about the topic here. Recently, Twitter and Nielsen have entered a partnership to take advantage of
the trends data Twitter has.
(Note: Veronica Mars ended up
raising over U$D 5 Million, 2.5
times its goal- which was already high to begin with for a Kickstarter project)
What I’m trying to get across here
is that measuring viewers for your ads is not that simple, and in the past it was
even harder to gauge the numbers of said viewers that:
- are interested in
your product/service and;
- got around to actually spend money on said
product/service.
Big data is changing that right now. Big data is, just as its
name suggests, a large collection of data gathered from every source possible
(read more here). The business surrounding it is directed at ways to organize and analyze said
data. Certainly, it can be used from different ways (like getting better
information to make decisions). Facebook has tons of data on us (yes, you can find me on Facebook), which goes beyond the social giant’s webpage. Just look at all those
Facebook sharing buttons all over the web or the many “Log in using Facebook”
options out there. This, you can realize by now, is invaluable for advertisers.
Need more proof? Facebook’s data
provides far more insight into its users than they would ever believe. For
example, it has been found that the famous “Likes” on Facebook can generate
profiles as accurate as personality tests. The Wall Street Journal posted an
interesting article about it,
which makes you wonder what else can be gleaned using Facebook’s data.
Certainly, advertisers would love to get their hands on that.
Obstacles
There has been a lot of
skepticism around Facebook’s ads effectiveness; especially around the time
General Motors (right before the tech giant’s IPO) decided to pull its ad
budget from the social site. Arguably, it isn’t exactly easy to pinpoint if ads
are effective, like I explained above with the Nielsen rating example. On the
internet, though, at least there is a bit of feedback since websites have the
ability to track from where people are entering their site. Nevertheless, this
isn’t as accurate- I could see an ad on Facebook about a laptop and not get to buy
it until much later.
Before Facebook’s IPO, alarms
were raised. Take this article that questions Facebook’s usefulness. Yet, I rather sympathize more with the views of Ben Kunz from Bloomberg Businessweek,
“Making social-media communications work requires heavier lift than many
organizations can muster.” Actually, that article is spot on.
Another quote
from the article states: “Keeping Facebook conversion rates up and customer
acquisition costs down requires a constant battery of audience-targeting
refinement, creative testing, and website ‘landing page’ adjustments.” I’m sure
that those who have “Liked” different brands on Facebook have noticed that each
one has a different type of engagement. The best way to build a relationship on
the social network depends on each demographic, especially when seeking to
personalize the experience; and that’s a new reality for advertisers to face.
Plus, we should frame the
situation of General Motors, which was actually in the middle of a process of
cutting its spending on ads (see previous link). This is strategically sound
for GM. Look at it this way: You want to cut your spending without any sort of
negative publicity (U$D 10 Million is a big enough figure for the press), and
your social media campaign on Facebook hasn't been as good as you’d want to. In
the process leading to Facebook’s IPO you hear skepticism about the ads
effectiveness and you know quite well that there’s a period of time during that
process (the blackout period) where the company can’t disclose financial information.
General Motor’s leadership did a spectacular job on their decision to do so
during that time. Yes, you can find a lot of places where GM denies it planned the timing, but to be honest, logic dictates they actually did. Certainly, any investor
on GM should rather hope the timing was deliberate rather than a result of
chance. It was pure genius, if you look at this way.
I believe the most thought provoking article out there about the tech giant was written by Kurt Eichenwald, which details a fantastic study on Facebook and what kind of disruptions it
has created on how advertisements are served. Basically, we have moved from
flyers to radio, from radio to TVs, and from TVs to the internet (more or
less). First, came Google, now we also have Facebook. He points out a rather
important fact: Google did struggle at first with how it served its ads.
Facebook is going through the same process, but it’s taking longer.
Why is it taking longer? Remember
what I said before about Big Data? Let’s join the dots.
Big Data is on the rise.
Companies are being swarmed by data, which they seek to put to good use. It is
a booming business- just check IBM again. Google’s main business revolves
around placing ads according to what you search for and your searching history.
So you, the user, type words, giving that data to Google, which gives you
information according to your input in return. In other words, you are
signaling Mountain View what it should advertise to you by letting them get to
know what you look for on the web. Based on this they create a profile on you.
Simple.
Facebook is another story,
though.
The social network has,
obviously, all the data placed by its users lying around. We post and they have
to organize that. In other words, it’s like getting random phrases of a
biography and your job is to paste them in a way that is actually readable. Add
to that the fact that social and psychological analysis of what the users are
actually saying is another layer that must be studied in order to make sense of
much of that data. Just remember the article about the study on “Likes”
reported by the WSJ I mentioned before.
Also, and going back to Mr.
Eichenwald’s great article,
“[T]he Google concept of demand fulfillment—someone
searches for a pink shirt and is shown an ad for a pink shirt—had an important
place in Internet marketing, the pitch went. But Facebook was
about generating demand by showing users content that they might not
have otherwise considered.”
Just as with the radio and the TV before them,
companies struggle to adapt to the new channel. Facebook isn’t Google, and it
won’t ever work the same way (on their main business core; we’ll get to G+ and
GraphSearch later).
All this information must be
taken into consideration by companies around the globe. Yet, taking this to
Argentina, companies must give special attention to engaging customers through
the social network. After all, the country is ranked #12 on Monthly Active Users with 21 Million people. That’s around half of the population. I’ll allow you to let that sink in.
Google and Facebook
Google is search, Facebook is
social.
That categorization is crucial,
since it explains how both companies’ approach to advertising is formed. Again,
yes, G+ is a thing, but that’s not the way Google generates cash. Google makes
around 96% of its revenue from AdWords and AdSense, which is a lot of money (read more about it here).
Google Plus is a strong
competitor for Facebook’s dominance. Twitter may have a massive scale, but it
works in a different manner. Certainly, it can cut the time used on either
Facebook or G+, but it isn’t a potential killer (at least not yet). For
instance, where would you share all those photos of your last vacations? Not to
mention that there are things that you might like to keep on private even if
you are tweeting openly to the public. And, you know, there’s Instagram, which
now belongs to Facebook.As a side note, Vine is an interesting approach to the
“share factor”, which makes it seem that Twitter is moving on a different
direction than Facebook at its approach of social media.
G+ is the nexus of many Google
products, which gives it many features that are quite interesting and useful. If
you think about it, it has the power to replace various sites you might use by
creating a place where you can get all of those features under a single log in.
Probably, G+’s is perceived to be a “ghost town” since we do not have the same
exposition as we do in Facebook. The Global Web Index found that despite Facebook
users are using their profile more than users from G+ and Twitter, G+ isn’tthat far behind. But, that is in terms of percentage. Given the fact that Facebook’s daily
active users eclipse G+’s, the difference becomes a lot wider.
I’d make some calculations, but G+’s problem is that since it is integrated
with the Google experience, it is hard to really know what “active” means for
them (for instance, if I search for something on Google and click on the famous
+1 without entering G+, does that count as active?).
Nevertheless, Global Web Index
makes a strong point on the link I just gave you: Android will surely help
boost G+ users. It’s no surprise, then, for Facebook to have developed Home.
We’ll get to Home in a bit, though. This might also be the reason that Skype
got integrated on Facebook, since G+’s Hangouts makes video chatting quite fun
(to be honest, Facebook must step it up in that regard, since video chatting
via Hangouts is, in my opinion, superior to Skype).
One last thing to note is that
G+’s approach also differs on the openness of the network. In Facebook it isn’t
common to relate to people outside your established networks, though it isn’t
impossible to do using the Groups feature. On G+, on the other hand, it is very
easy to build a network around interests. Probably this derives from Google’s
stand on Open Source, but I’m just guessing that.
Yet, G+ is just the tip of the
iceberg. What’s actually quite threatening about Google is Google Now. It is a
phenomenal feature that gives results before you even ask for them.
It shows just how much Google can get about us, but it is really handy as an
assistant.
It certainly makes Google far more appealing to use in mobile, which is where
the money is going right now. It isn’t a feature that is a direct a danger to
Facebook, but as an integrated experience with G+ it can certainly become an
issue.
On GraphSearch
Quick, what is the first thing
you’d do if you are using Facebook, but suddenly you find yourself in the need
to find information? What do you do? Yes, you either move away from Facebook or
open a new tab to use Google, Bing, or Yahoo! See the problem?
Every time you go away from
Facebook to see another site, Facebook is losing. There’s a reason, then, to
give simple services in one site: keep eyeballs on the ad-space you are
selling. It makes sense, since every extra unit of time will increase an ad’s
effectiveness.
Yet, there’s another important point
to consider.
It isn’t about searching for
people and making connections. The objective here is to learn. What type of places, food, activities, etc. do you like? By
making a search, users are giving information. Not only that, it makes Facebook
a more useful site, which in turn translates in users spending more time on the
social network.
Sure, you can go and use more sophisticated sites, but when you
want something fast, the law of “making the least possible effort” will entice
you to use GraphSearch either way- at least some people will, and that’s
already a win for Facebook.
I will agree with Nate Elliot,
from Forrester, that this should have been done earlier, but the importance of the network of friends has actually little
significance. Think about it: If Facebook’s core business is selling ads, then
the act of not increasing your number of “ Facebook friends” isn’t actually signaling
info to the site? Of course it is! In essence, the more you life is reflected
digitally on the site, the more valuable the ads will be.
Again, Facebook is building a
jigsaw puzzle out of each profile. The more pieces it can play with, the better
the approximation it’ll achieve. And thus, the site becomes better at targeting
ads.
Facebook still needs to give the
system some quirks, though- at least for Argentina. I imagine it does a better
work in the US, but over here it lists as “restaurants near you” some venues
that I wouldn't name as nearby. An option to filter through (actual) distance
would be great, and there’ll probably be no excuse now that Facebook may be buying Waze. (Edit: It seems talks into buying Waze have fallen after the company declined the condition of moving to California; read more here).
Facebook Home
The launch of Facebook Home is
certainly the most interesting thing arising from the internet juggernaut on
the last few months. Basically, it changes the way a smartphone is used by
making the social network be the window to everything else on the phone. This
has raised serious questions about the take Google would have on it since it
means that any Android OS that uses it will be perceived as Facebook. Just
think about it, where would Google products be? So far, though, they have received it well,
but that might as well be simply good PR.
Android allows Google to promote
its own apps, but it also follows their ingrained belief in Open Source, which
explains the number of Android variants out there (like the Amazon Kindle’s
custom Android OS). That’s the reason we aren't hearing about Facebook Home on
Apple’s iOS. Apple likes to control what it releases (it is Closed Source
advocate), which means the iPhone will get a different version of Home.
Facebook’s Android variant will
surely help out to gather more data about its users, increasing the value for
marketers. Specially, it’ll give the social network a new set of data regarding the apps each of us tend to use. This will also add the possibility of Facebook creating or altering parts of
itself to adapt the most popular aspects of said apps and ramp up user
engagement in the future.
What I find particularly
interesting about Home is what it means for the future of the computer
industry. The PC industry is passing through a huge disruption right now. Yes,
this is old news: the tablets and smartphones are destroying PC sales. Just
recently, Data Corp’s forecast on PC shipment was off the mark- and not in a
positive way. Shipments fell by 13.9%. Lenovo seems to be doing fine, though. Somehow, it
is the only large PC maker which continues to find great delight on selling
traditional PCs. I don’t blame it, since its largest rivals are trying to
restructure their business. Yet, the most affected company here is, in a way,
Microsoft.
Microsoft is doing quite a lot of
things right, but its momentum has been so off that it requires its own
analysis. But there’s a point to be made with bringing Microsoft up. The
Surface was a bold move from Redmond, but it has clearly not worked as
intended. The idea on Surface’s background was to compete with the more
intuitive approach and simplicity found on mobile devices. Not surprisingly,
various complaints were raised from users using regular PCs.
Google, on the other hand,
launched some time ago it’s Chrome OS for PCs. Their own idea was that what we
use on a PC is mainly the internet (plus, they have their own Google products
that replace Windows Office, Google Docs). Therefore, why do users need an
expensive system? They just need enough power to access the internet.
A big problem of the computer
industry right now is that casual users have found that they don’t really need
all the bells and whistles from PCs. What would more processing power help with
if they only run movies, casual games (like Angry Birds), or chat? Even more,
what the hell is processing power for them? A tablet and a smartphone are more
than enough for casual use, especially now that they even come with a great
resolution.
What I’m trying to say is this:
Moore’s law hit the consumer before it hit the limits of silicon.
The PC is long from gone, but the
way they are used and the time spent on them is changing. But what exactly does
this have to do with Facebook Home? More importantly, what does it mean for
software companies?
Facebook Home brought a different
way to communicate- ChatHeads. The feature makes chatting with friends more
simple and elegant- you don’t have to go back to another screen and enter the
chat option on your phone. It works just like regular chat clients on your PC.
It isn’t exactly groundbreaking, but it reflects a great foresight from
Facebook.
Quick, what hasn't changed much
on mobile phones? Basically, the way they present themselves. We got a set of
icons that lead us to sms, the phone address, etc. and we had to move back each
time we wanted to move say, from a message to a mobile game. Not much has
changed since then, does it? But ChatHeads runs the way we are used to on a PC.
We don’t have to hop around applications.
This is where mobile is actually
heading- all the features of a PC in your hand. The PC is great, there’s no
real problem with it. It isn’t something that needs fixing. We have just
unloaded a lot of the uses we used to give to PCs to smartphones and tablets. This,
in turn, is funneling money from PCs into mobile. As Forbes points out,
Facebook has done a great work unifying the mobile experience into a single roof.
It isn’t, though, about making it resemble the way we communicate in the real
world, but to make it resemble what we are used to in a PC. After all, the uses
we have given PCs and the internet have already been integrated into our
everyday lives.
In other words, the consumer will
seek mobile devices that keep incorporating PC functions into them, adding them
to the advantages mobile already has.
Facebook Home needs some
polishing, since reviews have been mixed. Hopefully
it might follow Facebook’s usual way of continually changing in order to
address users’ needs. Regardless, the strategy that gave birth to Facebook Home
points out that the company is indeed looking into the future. The obstacle
will be to make those insights translate into increasingly better offerings.
Finances
Facebook’s IPO stirred Wall
Street after a lineup of fiascoes that ended up with skepticism and litigations
against the company and its underwriters. I won’t comment on the matter, being
outside the purposes of this post, which are to evaluate Facebook as a
business. Therefore, controversies that don’t affect the way the company does
business won’t be touched here. Nonetheless, if you are curious about an
investment banker’s point of view, I’m giving you the following link to someone
with a lot of expertise on the
matter: The Epicurean Dealmaker.
To be fair with Ebersman, Facebook’s CFO, though, the company did meet with the
$5 billion forecast on 2012’s revenue,
which sort of makes the whole story a bit ironic.
(Note: the graphs are all in millions unless
stated otherwise)
Revenue grew by around 37% on
2012, almost reaching $5.1 Billion.
Yet, the gap between revenue and
costs and expenses narrowed a lot, eating away more than 80% off it. This goes
against the trend of the last few years in which the gap was quite ample.
This, though, has nothing to do
with the Gross Profit Margin, which averaged 75% since 2009. The gap, then,
must be caused by an expense outside the cost of revenue. That is more clearly
illustrated through the following graph:
As you can see, the Cost of
revenue remains constant throughout the 3 fiscal years. Most of the growth lies
in R&D. After finding this out I decided to calculate the distribution of
income, which looks like this:
Distribution of Income
|
2010
|
2011
|
2012
|
Costs & Expenses
|
47.72%
|
52.68%
|
89.43%
|
Interest and other income (expense), net
|
1.22%
|
1.64%
|
0.86%
|
Provision for income taxes
|
20.36%
|
18.73%
|
8.67%
|
Net Income
|
30.70%
|
26.95%
|
1.04%
|
The Net Income takes a big hit
out of the growth from Costs and Expenses, but as we saw earlier, that is
caused by the growth in R&D expenses. Most likely, after the questions that
were raised after the IPO, Facebook must have pushed to develop new ways to
strengthen its position- mainly on mobile, which was one of its lacking points.
The hit on the Net Income,
though, had a negative impact on Facebook’s ROA and ROE, but given that we know
why it isn’t really alarming. Issues will only appear if the investment on
R&D doesn't pay off as expected.
Investing on mobile is the right
choice, not only because that is the current trend, but because the quantity of
Facebook’s mobile MAUs has been increasing a lot in the last year while there was no clear way to monetize them.
To put this in perspective, by March 31st, 2012, Facebook had 488
million Mobile MAUs and by December 31st, 2012 it had reached 680
million Mobile MAUs worldwide (source: Facebook 10-K Annual Report 2012) - that’s
around the same number as the population of Brazil!
It is also important to point out
is the differences of the Average Revenue per User (ARPU) around the globe. The
worldwide average for the end of 2012 was $1.54. Nevertheless, the most
important market for Facebook is, not surprisingly, in the US and Canada, with
an ARPU of $4.08. Europe follows with $1.71, Asia with $0.69, and the rest of
the world with a mere $0.56 (as of the end of 2012, though the trend hasn't changed so far during the current year).
Another interesting point I
noticed was the growth of Facebook’s assets during 2012.
The increase in Assets was mainly
composed of a change in Current Assets. Yet, despite all Current Assets grew
from 2011 to 2012, the one who gave a huge leap were Facebook’s Marketable
Securities, which grew by $4.8 Billion, reaching $7.2 Billion dollars.
Moving to the Cash Flow, the Net
Cash provided by Operating Activities stood around the same number from 2011.
This, again, has to do with the Net Income being really low compared to the
previous periods. The Net Cash provided by Operating Activities was of $1.5 Billion
for 2011 and $1.6 Billion for 2012. Yet, for example, if the Net Income had
been the same as the one in 2010 ($0.6 Billion), then we’d be talking of around
$2.2 Billion of Net Cash provided by Operating Activities.
As for the Net Cash used in
investing activities and the Net Cash provided by financing activities, they
both got a huge increase between 2011 and 2012. Financing Activities’ growth is
easily explainable by Facebook’s IPO. Net proceeds from issuance from common
stock reached $6.7 Billion- a lot of
money. Meanwhile, Investing Activities’ growth was caused by the purchase of
marketable activities, which was around $7.3 Billion more than in 2011.
This made the total of Cash and
its equivalents at the end of 2012 reach $2.3 Billion, $0.8 Billion more than
in 2011.
Other metrics I believe you’ll
find interesting are the following:
Facebook Metrics
|
2010
|
2011
|
2012
|
Current Ratio
|
5.7738
|
5.1212
|
10.7101
|
Debt Ratio
|
3.6111
|
4.4211
|
4.5111
|
Debt/Equity Ratio
|
0.3830
|
0.2923
|
0.2848
|
Debt (long term) /Equity Ratio
|
0.2031
|
0.1088
|
0.1953
|
Working Capital
|
$ 1,857.00
|
$ 3,705.00
|
$ 10,215.00
|
Operating Cash Flow/Revenue
|
0.3536
|
0.4174
|
0.3168
|
Operating Cash Flow-Dep./Revenue
|
0.2832
|
0.3304
|
0.1892
|
Income Tax
|
0.3988
|
0.4100
|
0.8927
|
Free Cashflow
|
$ 405.00
|
$ 943.00
|
$ 377.00
|
Free Cashflow/Op. Cashflow
Ratio
|
0.5802
|
0.6088
|
0.2339
|
ShortTerm Coverage
|
1.79434447
|
1.72302558
|
1.53231939
|
Capital Expenditure Coverage
|
2.3823
|
2.5561
|
1.3053
|
Any mistakes on their
calculations are entirely my own. Yet, I managed to corroborate some of them
with the ones shared by MarketWatch and Yahoo! Finance.
I recommend you to check their sites, since you’ll have more info on years 2010
and back and get the EPS metric, which I’m reluctant to calculate since I have
no data on the movement of shares.
Conclusion
Facebook has a lot of obstacles
ahead, but the company seems to be going in the right direction while also
having a strong financial position. The transition to mobile poses a big
challenge since mobile ads aren't as profitable as their desktop counterparts,
but this particular issue is also shared by Facebook’s competitors, including
Google. This might be a potential danger for finances as consumers keep moving
into mobile, so the proper investment in R&D is more than necessary.
Therefore, your take on Facebook
must rely on your faith on its management and if you don’t mind Zuckerberg’s
over 50% of voting power. GraphSearch and ChatHeads prove the company has the
right mindset going into the future, so what’s left is for it to make said
vision materialize into new streams of revenue.
One thing is certain, as a
promotional tool, Facebook cannot be ignored. Companies must invest on
promoting their brands beyond the traditional ways of posting offers,
sweepstakes, and the like, by engaging customers and taking them nearer to the
brand by building a personal brand voice. This is vital in countries like
Argentina, where a large portion of the population actively uses the social
network.